We previously used another system, I won't say which one but all salon software programs are not the same, Merlin is just so much bigger and better than our last.
The team love it so I'd recommend it to anyone.

Clients are delighted to receive a text courtesy reminder of their next appointment.
They really appreciate the service and it has decreased the number of no-shows which is better for the client, as well as the stylist who has targets to reach and of course the salon.

We use Merlin and we have found it an invaluable tool in the progression of our salon business!

I had a different system to begin with and I was a bit apprehensive about moving all our essential data to another system.
We installed Merlin and immediately I realised that not only could it do everything my old system did but so much more. The staff took to it immediately and we've not looked back.
What's funny is that since we moved to Ikosoft, I've noticed other salons around us have as well!

Since we started using the text reminder service in Merlin we've noticed a reduction in our no show's.
It's great the clients have always given us positive feedback.

our customer care has improved as we can find out if they were happy with the products which often prompts the client to buy more hair care products.
Accurate records have meant performance reviews for team members can be held without having to spend hours on preparation as all the information required can be obtained in minutes.
Merlin is one of the easiest systems to use to help run your business professionally and efficiently. A huge plus is the amount of help that is available so if you encounter a problem it is resolved quickly with one phone call.

The hair + reception comment features make us look good as the client is pleased when we know exactly what was discussed on the previous visit.
We can offer great client service by handing their choice of drink on arrival.
Online booking just makes life so much simpler for clients and saves reception time.
SMS reminders probably saves us £5000 p.a in savings on missed appointments. Also clients love it!

Ikosoft are a company who are very much like having a good friend . If there’s a problem, they have the solution.
If we have a special request for a certain feature we require, they will listen to our needs and customise.
They help us identify exactly what’s happening in the trends within our Business which is crucial in helping us to make our business fly. Thank you Ikosoft